Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.
Once an item of merchandise is delivered to you, you can return that item within 7 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: [discounted or sale items, gift cards. These items are not eligible for return, refund or exchange.
To initiate a return, please email us at firstname.lastname@example.org. We require a receipt or proof of purchase to accompany your return.
All returned merchandise should be sent to us at Posta-Dar es Salaam, Tanzania. For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.
You are responsible for paying for all delivery costs for your returned item. Delivery costs are non-refundable. If you receive a refund, the cost of any return delivery will be deducted from your refund. You should consider using a trackable delivery service or purchasing delivery insurance for items of value.
If your return is accepted by Us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.